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Return Policy
  1. Introduction
    BuyIndia is committed to ensuring satisfaction and trust for all buyers and vendors. This Return & Refund Policy outlines the terms under which products may be returned and refunds issued.
    • Return Eligibility
      • Returns are accepted only for bulk orders that are defective, damaged, or do not match the agreed specifications.
      • Requests for returns must be raised within 3 days of delivery.
      • Returned products must be unused, in their original packaging, and accompanied by original documentation.
    • Return Process
      • Initiation: Buyer must contact BuyIndia via email or phone with order details, reason for return, and supporting photos (if applicable).
      • Review: The admin team will evaluate the request in consultation with the vendor.
      • Approval & Pickup: If approved, return pickup will be coordinated manually with the vendor.
      • Resolution: Replacement, repair, or refund will be processed based on agreement with the buyer.
    • Refunds
      • Refunds (if applicable) will be processed within 7-10 business days after return approval and receipt of the returned goods.
      • Refunds will be made to the original payment method or as agreed.
      • Shipping charges are non-refundable, unless the error was due to the vendor’s fault.
    • Non-Returnable Items
      • Custom-made, perishable, or clearance items are not eligible for return unless found damaged or defective.
    • Dispute Resolution
      • BuyIndia will mediate any disputes between buyers and vendors, but holds the right to make a final decision after full review.
    • Contact
      For any return or refund-related inquiries, contact us at:
      • support@buyindia.net
      • +91 9898633551